House of Evia (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
When you browse our website, create an account, or place an order, we may collect:
- Contact details — name, email address, phone number, shipping and billing address
- Order information — items purchased, order value, payment confirmation (we do not store your full card/payment details — these are handled securely by our payment processor)
- Account information — if you create an account, login credentials and order history
- Communications — messages you send us via email, contact forms, or social media
- Technical information — IP address, browser type, device information, and browsing behaviour on our site, collected automatically through cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders, including shipping and returns
- Communicate with you about your order, account, or enquiries
- Send marketing communications, such as new collection announcements or offers — only if you’ve opted in, and you can unsubscribe at any time
- Improve our website, products, and customer experience
- Detect and prevent fraud
- Comply with legal obligations
3. Cookies
Our website uses cookies and similar technologies to remember your preferences, keep your cart contents, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us operate our business — such as payment gateways, shipping and courier partners (e.g., Shiprocket, Delhivery), and email/marketing platforms — solely to perform services on our behalf
- Legal authorities, where required by law or to protect our rights, safety, or property
5. Data Storage & Security
Your information is stored securely, and we take reasonable technical and organisational measures to protect it from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on where you’re located, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal record-keeping requirements
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at houseofevia@gmail.com.
7. Children’s Privacy
Our website is not directed at children under 18, and we do not knowingly collect personal information from children.
8. International Visitors
If you’re accessing our website from outside India, please note your information will be processed in India, where data protection laws may differ from those in your country.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, email us at houseofevia@gmail.com.
Last updated: [05/08/2026]