We want you to love your House of Evia piece. If something isn’t right, here’s how we can help.
Return Window
You may request a return within 5 days of receiving your order.
What Qualifies for a Return
Domestic orders (India)
- The item arrived damaged in transit, or
- You received the wrong item
Items must be unworn, unused, and returned in their original packaging, with all tags intact.
International orders
- You received the wrong product, or
- The item arrived damaged in transit
Please notify us within 5 days of receiving your order.
What Doesn’t Qualify
- Items marked SALE or purchased at a discounted price are final sale and cannot be returned or exchanged
- Change of mind, sizing preferences, or general dissatisfaction not related to a damage/wrong-item issue
- Items that show signs of wear, or that are missing original packaging or tags
Damaged or Incorrect Items
If your piece arrives damaged or isn’t what you ordered, inspect it as soon as it arrives and email us straightaway at houseofevia@gmail.com with clear photos of the item and packaging. This helps us resolve things for you as quickly as possible.
How Returns Work
- Email houseofevia@gmail.com within 5 days of delivery, with your order number and photos (for damaged/incorrect items).
- We’ll confirm whether your return is approved and share the return address.
- Send the item back to us in its original, unused condition.
- Once we receive and inspect the item, your refund will be processed.
Return shipping charges are not refunded — this cost is borne by the customer, except in cases where House of Evia sent a damaged or incorrect item.
Refunds
Approved refunds are processed within 10 business days of the return being received and approved, back to your original payment method.
Exchanges
We currently don’t offer direct exchanges. If you’d like a different size, design, or piece, please return your original item for a refund, then place a new order separately.
Questions
Reach us anytime at houseofevia@gmail.com — we’re happy to help.